Several government agencies have provided resources to help workers and employers navigate workplace issues related to COVID-19.  USA.gov has general information about what the U.S. government is doing in response to COVID-19.

Workplace Safety

The Occupational...

If you’re reading this, congratulations, your business has a pulse. Unlike so many others out there, yours is making something that people want to buy. How do I know that? Because you’re exploring how to build out a customer support department.

And businesses that don’t...

AI has its place in the customer experience. However, because of our innately human desire to connect with other humans and humans’ capacity for empathy this industry has not a need to worry about the encroachment of AI. Rather, AI can serve as a tool to enhance the wo...

Phenomenal customer service is raising the stakes in consumer buying decisions.

Your future self will thank you for upping your customer service standards. In a previous life, price was king. Customers carefully chose their purchases based on tags with slashed prices an...

Our Agents Truly Care Our Agents Are Calm Our Agents Catch the Client’s Vision Our Agents Go the Extra Mile! (Chick-fil-A Model) Many of our Client’s Customer leave the interaction wanting to purchase and/or complement our team members.

It's that time of the year! Holiday season! Thanksgiving feasts, Hanukkah treats, Christmas spirit, and so much more!

But to many of our clients, this means Black Friday and Cyber Monday craziness! As customer support inquiries increase tenfold, two of our clients recei...

mindStart is one of many Business Process Outsourcers (BPO) out there. However, there are a few qualities that set mindStart apart as one of the premier BPOs located in the United States. Zendesk recognizes the value of the BPOs that have these traits and that's why we...

Often times, the general public doesn't see what goes on behind closed doors with relation to customer service. Here at mindStart, we wanted to engage our own customer service representatives who perform outsourced customer support for our startup partners and get unfi...

Many of our clients along with other industry leaders are leveraging Zendesk as a centralized solution for multi-channel support. As excited as we are to begin our new partnership with Zendesk, we're just as excited to share how others are using the cutting edge softwa...

Often times, the general public doesn't see what goes on behind closed doors with relation to customer service. Here at mindStart, we wanted to engage our own customer service representatives who perform outsourced customer support for our startup partners and get unfi...