May 12, 2020

Businesses Lose $75 Billion Due To Poor Customer Service

The numbers are out. NewVoiceMedia’s 2018 “Serial Switchers” reportreveals that poor customer service is costing businesses more than $75 billion a year. That’s up $13 billion since its last report in 2016.

CEOs of...

May 7, 2020

At mindStart, providing a respectful and safe environment to our teams has always been a defining force within our corporate culture. In these trying times of working remotely, caring for our families from afar, and doing our best to stay healthy both physically and me...

April 29, 2020

Right now we are helping our small-businesses and start-up clients monitor and respond to their social media feeds. We work with our clients to help keep their messaging on-brand and compliant by creating guidelines for responses and developing pre-approved responses t...

March 19, 2020

Several government agencies have provided resources to help workers and employers navigate workplace issues related to COVID-19.  USA.gov has general information about what the U.S. government is doing in response to COVID-19.

Workplace Safety

The Occupational...

March 9, 2020

If you’re reading this, congratulations, your business has a pulse. Unlike so many others out there, yours is making something that people want to buy. How do I know that? Because you’re exploring how to build out a customer support department.

And businesses that don’t...

February 19, 2020

AI has its place in the customer experience. However, because of our innately human desire to connect with other humans and humans’ capacity for empathy this industry has not a need to worry about the encroachment of AI. Rather, AI can serve as a tool to enhance the wo...

January 2, 2020

Phenomenal customer service is raising the stakes in consumer buying decisions.

Your future self will thank you for upping your customer service standards. In a previous life, price was king. Customers carefully chose their purchases based on tags with slashed prices an...

November 21, 2019

Our Agents Truly Care Our Agents Are Calm Our Agents Catch the Client’s Vision Our Agents Go the Extra Mile! (Chick-fil-A Model) Many of our Client’s Customer leave the interaction wanting to purchase and/or complement our team members.

November 2, 2019

It's that time of the year! Holiday season! Thanksgiving feasts, Hanukkah treats, Christmas spirit, and so much more!

But to many of our clients, this means Black Friday and Cyber Monday craziness! As customer support inquiries increase tenfold, two of our clients recei...

October 18, 2019

mindStart is one of many Business Process Outsourcers (BPO) out there. However, there are a few qualities that set mindStart apart as one of the premier BPOs located in the United States. Zendesk recognizes the value of the BPOs that have these traits and that's why we...

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