Phenomenal customer service is raising the stakes in consumer buying decisions.

Your future self will thank you for upping your customer service standards. In a previous life, price was king. Customers carefully chose their purchases based on tags with slashed prices an...

Our Agents Truly Care Our Agents Are Calm Our Agents Catch the Client’s Vision Our Agents Go the Extra Mile! (Chick-fil-A Model) Many of our Client’s Customer leave the interaction wanting to purchase and/or complement our team members.

It's that time of the year! Holiday season! Thanksgiving feasts, Hanukkah treats, Christmas spirit, and so much more!

But to many of our clients, this means Black Friday and Cyber Monday craziness! As customer support inquiries increase tenfold, two of our clients recei...

mindStart is one of many Business Process Outsourcers (BPO) out there. However, there are a few qualities that set mindStart apart as one of the premier BPOs located in the United States. Zendesk recognizes the value of the BPOs that have these traits and that's why we...

Often times, the general public doesn't see what goes on behind closed doors with relation to customer service. Here at mindStart, we wanted to engage our own customer service representatives who perform outsourced customer support for our startup partners and get unfi...

Many of our clients along with other industry leaders are leveraging Zendesk as a centralized solution for multi-channel support. As excited as we are to begin our new partnership with Zendesk, we're just as excited to share how others are using the cutting edge softwa...

Often times, the general public doesn't see what goes on behind closed doors with relation to customer service. Here at mindStart, we wanted to engage our own customer service representatives who perform outsourced customer support for our startup partners and get unfi...

With mindStarts variety of consumer products clients, we work with many 3rdparty platforms including Simplr and Shopify.  And more and more clients are interested in exploring what AI can mean for their customer service efficiency.  Check out the recent release from Si...

We've always been partial to Austin as a great place to work and  play, now we're getting some major respect.  While cities like San Francisco and New York are magnets for entrepreneurs, the talent competition and business costs can challenge a cash-strapped start-up....

Without great customer service great businesses can falter. Startup and new businesses can fail. And because many companies are so focused on creating and delivering great products and services, the great customer service can get lost or sent offshore. Great customer s...