Office Expansion @ mindStart

The past few months have been busy and exciting here at mindStart! We have been expanding our office space! We gained the space right next door to our current office. So although we didn't move very far, we did gain a lot of new space. As is typical with construction it was loud, messy, and a very long process. But we have been settled in for a few weeks now, and we are excited for our clients to see it. This is a glimpse into what the office looked like before we got all moved in! Stay tuned to see what it looks like now!

US Based Customer Service for Latin-American Companies

A Growing Region As Latin-American companies continue to expand their reach across the globe, they'll begin to realize their customer service needs will expand as well. With many mergers, acquisitions, and transfers of jobs to Latin-American countries, an example being Mondelez International's transfer of Nabisco's positions to Mexico, more and more companies from the Latin-American region are looking for customer service which helps them stand out. One of the best ways to stand out in the customer service realm is to have high-quality, 24/7 support which identifies with your target demographic. Being that mindStart is a US-based, English-speaking, Spanish-speaking, and French-speaking custo

Nine Advantages of Call Center Outsourcing

Choosing to outsource your call center operations has many benefits, but these are Nine Advantages of Call Center Outsourcing: 1. Focus on core competencies: when a company outsources their call center, they are putting a difficult function of their business in the experienced, capable hands of an agency so they can focus on their core business. 2. Provide 24/7/365 customer support: it is usually very difficult (and expensive) for a business to stay open all hours of every day to provide customer service, but when a company outsources their call center work, they can immediately support callers 24/7/365. 3. Leverage call center investments in technology, methodologies, and people: why invest

The Last Man Standing

mindStart partners with companies who are overwhelmed by the volume of support inquiries coming in from their customers. When you think about it, customer support is important. Without customers, there is no business. But the Chief Executive can only answer the phone and serve customers for so long. Eventually customer support begins to take away from running the business. And when something as important as supporting customers either takes attention away from business development, or goes by the wayside the results are harmful for any company. So chief executives have two options. They either hire a team of people, and buy the technology to support their customers in-house. (And pay an arm

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