SXSW 2018 Keynote Speakers Announced

Today was announced a fabulous new round of programming including Keynote Speaker, author and journalist Ta-Nehisi Coates, along with Featured Speakers Google Cloud’s Fei Fei Li, Hasan Minhaj from The Daily Show, songwriter and producer Savan Kotecha, entrepreneur Mark Cuban, legendary TV host Charlie Rose, Teen Vogue’s Elaine Welteroth, Tim O’Reillyof O’Reilly Media, and more. They join previously confirmed Keynotes Barry Jenkins, Esther Perel, and whurley. All this excitement, and it’s only August! Time to make plans to be here in March. We’ve got all the learning, networking, and inspiration to fill your mind and feed your soul. Your next big idea may start at SXSW 2018 in Austin, Te

Outsourced Customer Support for Montréal Startups

Montréal: The Land of Poutine, Quebecois Culture, and Startups Montréal is such a historic, amazing city situated within the province of Quebec in Canada and it has always been joked about being "Europe without the jet-lag" for tourists in North America. This joke is actually true though if you've had the luxury of visiting the busy, bustling city yourself. The city holds so much history, fantastic architecture, dual-languages (French & English) amongst its citizens, great food, and a wide array of growing startups. Read on to learn how much we expect this industry to grow and how mindStart can help your startup expand and excel! Startups: A Growing Industry in Montréal Montréal has always b

Tips for Good Customer Service Skills

Introducing Yourself Correctly First impressions are a huge portion of all interactions amongst all facets of life. Whether they be verbally on the phone, in text over a chat-based help service, or in-person; it all amounts to first impressions and how those first impressions are carried out by you if you're a customer service provider. With customer service, it's important to assess the situation the best you can prior to the initial interaction. Customer service is all about being proactive rather than reactive. When you're proactive, you'll be better prepared for nearly any and all situations which may arise during your conversations with customers by quickly assessing the customer's tone

When to / Why to Outsource Customer Support

There’s more than one kind of outsourcing Business Process Outsourcing is a big industry, generating $135 billion a year in revenue. Companies outsource work of all types, not just customer service. (Perhaps your own company outsources payroll processing or health care services, for example). When there is work that can be done more efficiently or effectively by a third party, or you simply don’t have the staff or budget to hire a dedicated resource, outsourcing can be a cost-effective solution for businesses. Outsourced support doesn’t have to mean super cheap, script-driven call centers. Other options are available that position themselves as remote partners or flexible extensions of your

The Benefits of Spanish-Speaking Customer Service

Increased Capability of Support If you happen to have Spanish-speaking customers, which is extremely likely, you'll want to ensure they can reach a Spanish-speaking support representative as well. This process of having increased capability of your support features will allow the user of your product or service to feel valued as a customer and better convey their issue with your product or service in greater detail. This process will lend to better understanding, better reviews, better your chances of international expansion, and increase your revenue. What's not to love about that? Better Understanding of a Customer's Issue With Your Product/Service There are certain words, phrasing, and co

Outsourced Customer Support for Wellington Startups

Wellington, NZ Startups The startup scene, and business scene in general within the confines of Wellington, New Zealand is thriving! There are so many new startups being founded each and every week that the New Zealand government has established incentive-based programs to entice talented foreigners to make the move and become a Kiwi. This innovative and forward0thinking approach has allowed the great city of Wellington to excel and become a crucial component of New Zealand's overall economy. Read on to learn why mindStart is the best choice for your growing, Wellington-based startup. Startup Scene in Wellington, New Zealand There are a number of startups in the Wellington, NZ scene with eve

Customer Service Skills: What Does It Take to Succeed?

Patience In customer service, you will most likely encounter some very angry and irate customers who are unhappy with the product and/or service you're providing customer support for. When interacting with these individuals who are upset, it's important to demonstrate great levels of patience and persistence to solve their problem, no matter how difficult it may be to actually solve. This style of patience is learned through interaction and after a while, you'll begin to understand none of the anger directed towards you is personal. With that being said, let's discuss how listening skills play a huge part in having great customer service skills. Listening Skills Truly listening is an art for

Outsourced Customer Support for Oklahoma City Startups

Oklahoma City: A Gem on the Prairie It's often been said the area of Oklahoma City, OK is often described as the "Silicon Prairie" along with many other midwestern areas. While Oklahoma City may not be the first city which comes to mind when you think of startups, technology, and innovation, it most certainly is making a name for itself. Through passion, persistence, and an ever-evolving startup scene; Oklahoma City is becoming a big name. Read on to learn more about the startup scene and how it's transforming the entire state of Oklahoma! Startups in Oklahoma City Being a startup in Oklahoma City offers many opportunities due to the simple fact that the startup scene is still relatively new

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