mindStart: Powering Customer Experience

As an emerging company, passionate about transforming the customer experience, mindStart plans to continue investing in resources that will improve our core customer support platform and workforce. Our focus and happy clients helped in our selection by Enterprise Services Outlook magazine as one of “10 most recommended Contact Center Service Providers of 2018.” Click here to read the full mindStart feature online.

Video Chat Support is Almost Face-to-Face

You may have heard that the internet and social media are killing face-to-face communication. For customer service centers offering global remote support, they’re making it easier for people to get together via video chat. You can read body language, replicate and issue, and even build a relationship. For many, it’s the preferred way to connect with a customer service agent. The key to great customer support is leaving the customer better off than when they called so using different channels is key to the experience. Studies suggest that it takes it can take more than words to convey accurate feelings and intentions; body language can make the difference in how we build successful relation

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info@gomindstart.com   | Proudly located in Austin, Texas

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