Rep Review: What is the most common misconception about customer service?

Often times, the general public doesn't see what goes on behind closed doors with relation to customer service. Here at mindStart, we wanted to engage our own customer service representatives who perform outsourced customer support for our startup partners and get unfiltered answers to common questions. So let's get to it! What is the most common misconception about customer service? “That the customer is always right. It’s important to treat every customer with respect and actively listen to them, but sometimes they are just wrong. Otherwise, they wouldn’t be calling us. Communicating this in the right way makes all the difference.” “That you will be able to help/please every customer that

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