Where can I find government and other reliable resources for workplace issues related to the coronav

Several government agencies have provided resources to help workers and employers navigate workplace issues related to COVID-19. USA.gov has general information about what the U.S. government is doing in response to COVID-19. Workplace Safety The Occupational Safety and Health Administration (OSHA) has a COVID-19 Webpage to provide information for workers and employers about the evolving coronavirus outbreak. Wages, Hours and Leave The Department of Labor's (DOL's) Wage and Hour Division is providing information on common issues employers and workers face when responding to COVID-19, including the effects on wages and hours worked under the Fair Labor Standards Act and job-protected leave u

How to Start a Customer Support Department

If you’re reading this, congratulations, your business has a pulse. Unlike so many others out there, yours is making something that people want to buy. How do I know that? Because you’re exploring how to build out a customer support department. And businesses that don’t have customers don’t need to worry about support. Like Ray Kinsella in Field of Dreams, you have built it, and they have come. But like the late, great Biggie Smalls once penned “Mo money, mo problems” and in your case sometimes mo customers means mo problems. Unsatisfactory customer service costs businesses $338 BILLION in revenue every year. This is due largely to the fact that 58% of customers will NEVER do business with a

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