Businesses Lose $75 Billion Due To Poor Customer Service

Businesses Lose $75 Billion Due To Poor Customer Service The numbers are out. NewVoiceMedia’s 2018 “Serial Switchers” reportreveals that poor customer service is costing businesses more than $75 billion a year. That’s up $13 billion since its last report in 2016. CEOs of companies large and small are recognizing the importance of delivering a better customer service experience. Some are now emphasizing customer service more than product quality and price. That doesn’t mean quality and price are no longer important. It is. It should be a given that what a customer buys will do what it’s supposed to do. It’s expected that price will be, if not the lowest, at least competitive, although when th

Leading Our Teams through Tough Times

At mindStart, providing a respectful and safe environment to our teams has always been a defining force within our corporate culture. In these trying times of working remotely, caring for our families from afar, and doing our best to stay healthy both physically and mentally, we knew we could help our team beyond merely keeping them employed. All of us are affected on different levels. Many of our family members and close friends have already been significantly impacted by the COVID-19 crisis. This is why we recently offered a special opportunity to our employees due to these unprecedented times. Thankfully, our company has remained opened, even with team members working from home. As such,

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