October 31, 2016

Your company just produced the latest and greatest in the emerging tech world. Your focus is on your product: marketing, selling, getting your name out there. All things you learned in business school.  And that is important. 

The only problem? Who is taking care o...

October 21, 2016

Denver, the City of Nature and Economic Activity

Whenever you visit Denver, Colorado, you'll begin to notice the seemingly never-ending presence of foliage, flowers, and trees (depending on the season) and with that comes the economic activity which has been flourishing...

October 18, 2016

Quora is a Web site that crowdsources answers to just about any question imaginable, including “What is the meaning of life?” and “Is it possible to stick someone to the wall with Velcro?” But anyone searching for a phone number for the company is out of luck. Not only...

October 14, 2016

In today's world, people want fast and reliable customer support. They don't want to have to wait on a response. They don't want to spend time on hold. While the preferred option for most people may be self-service automation, undoubtedly the fastest way to service you...

October 6, 2016

By 2015 there was a 30% year-on-year growth in the volume of social media messages related to customer care. Social was said to account for around 11.5% of all interactions in contact centers. The dynamics of the customer interaction have shifted via platforms such as...

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