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August 30, 2017

Today was announced a fabulous new round of programming including Keynote Speaker, author and journalist Ta-Nehisi Coates, along with Featured Speakers Google Cloud’s Fei Fei Li, Hasan Minhaj from The Daily Show, songwriter and producer Savan Kotecha, entrepreneur Mark...

August 22, 2017

Montréal: The Land of Poutine, Quebecois Culture, and Startups

Montréal is such a historic, amazing city situated within the province of Quebec in Canada and it has always been joked about being "Europe without the jet-lag" for tourists in North America. This joke is ac...

August 11, 2017

Introducing Yourself Correctly

First impressions are a huge portion of all interactions amongst all facets of life. Whether they be verbally on the phone, in text over a chat-based help service, or in-person; it all amounts to first impressions and how those first impre...

August 10, 2017

There’s more than one kind of outsourcing

Business Process Outsourcing is a big industry, generating $135 billion a year in revenue.

Companies outsource work of all types, not just customer service. (Perhaps your own company outsources payroll processing or health c...

August 10, 2017

Increased Capability of Support

If you happen to have Spanish-speaking customers, which is extremely likely, you'll want to ensure they can reach a Spanish-speaking support representative as well. This process of having increased capability of your support features will...

August 9, 2017

Wellington, NZ Startups

The startup scene, and business scene in general within the confines of Wellington, New Zealand is thriving! There are so many new startups being founded each and every week that the New Zealand government has established incentive-based programs...

August 9, 2017

Patience
In customer service, you will most likely encounter some very angry and irate customers who are unhappy with the product and/or service you're providing customer support for. When interacting with these individuals who are upset, it's important to demonstrate...

August 5, 2017

Oklahoma City: A Gem on the Prairie

It's often been said the area of Oklahoma City, OK is often described as the "Silicon Prairie" along with many other midwestern areas. While Oklahoma City may not be the first city which comes to mind when you think of startups, techn...

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