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March 14, 2019

Herb Kelleher, founder of Southwest Airlines,  knew that if he made his employees happy, he would


too.  A savvy entrepreneur, Kelleher knew that his employees were  as much a part of his product as the seats and routes because they created the experience.

He create...

March 30, 2017

Millennials. This generation invokes a natural reaction of fear in many business owners. But, whether you as a business owner like it or not, the millennial customers will dominate the rest of 2017, especially in the technology Internet o f Things industry. According t...

March 2, 2017

What could customer service look like if the person on the other end of the phone cared?

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