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April 12, 2017

In house or outsource? This is a question that small business owners have been asking themselves for a long time. Should a small company devote resources to in house support, or outsource the operation. Is outsourcing more cost effective than developing an in house sup...

March 30, 2017

Millennials. This generation invokes a natural reaction of fear in many business owners. But, whether you as a business owner like it or not, the millennial customers will dominate the rest of 2017, especially in the technology Internet o f Things industry. According t...

March 2, 2017

What could customer service look like if the person on the other end of the phone cared?

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