Collection and Use of Information
Clients, Prospects and Partners
Mind collects personal information from our clients, prospects and partners. The information may be collected by members of our marketing, sales, operations, professional services, client support and administrative teams. The type of information collected includes, but is not limited to: contact information (name, address, telephone numbers, e-mail address, company, etc.), user preferences, and event and conference participation information.
Mind uses the personal information it collects to respond to requests for information about our company, products and services, to manage your participation in our events, conferences, surveys and other promotions and to enable you to communication with Mind through its blogs, online forums, social media pages and other interactive media.
In order to deliver Mind’s services, we receive employee information from our clients that may contain one or more of the following data elements which are considered personal information: employee Id, name, title, location, corporate e-mail address, department/cost center, phone numbers, and corporate address.
We also may receive credit card, banking, billing and usage information of the assets we manage for our clients such as mobile devices, fixed lines or software subscriptions, directly from the service providers or via our clients.
This data is only used for the delivery of Mind’s service to the client, which include the following processing;
Further, upon explicit opt-in and only with the consent of the particular client employee or customer, Mind may accept shipping address, credit card, and date of birth data. This information is stored for the sole purpose of requesting, approving, ordering, testing, and shipping items, accessories and service to the client employee upon approval from the employee’s designated manager(s). This information is forwarded to the telecommunication carrier, designated carrier representative or accessory vendor selected by the employee for purposes of procurement, fulfillment and provisioning of the requested device, service, and/or accessory. Upon being notified by the telecommunications carrier or accessory vendor the order has completed, this information is purged from Mind’s records.
Mind collects personal information about a visitor to our website only when the visitor chooses to provide such data. On certain pages, for example, a visitor has the opportunity to provide his/her personal information such as name, company, address, phone number, and email address. By supplying such information to Mind, a visitor can request details about Mind’s products and services.
Mind uses the personal information it collects to respond to requests for information about our company, products and services, register your company on our sites and identify you as a registered user, and to analyze trends and statistics regarding visitors’ use of our sites.
We may use Personal Information to operate this Site, to communicate with the users or to compile general demographic and business statistics. This information is also collected to aggregate statistical information, facilitate system administration, and improve the contents of the Site. We may also use information collected to notify Users of changes to the Site, and for any other legitimate and lawful business purposes.
Parties visiting Mind websites can visit sites without providing personal information; however, computers connected to the internet contain information such as IP address (Internet Protocol Address) and domain name which may identify the computer and network attempting to access our website(s). This information may be captured and stored for tracking and reporting purposes.
Some Mind websites use Google Analytics to help analyze how users use the site. The tool uses “cookies” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Mind’s websites.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
Disclosure of Information
Mind and its third-party vendors and suppliers may disclose or otherwise use personal information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or government request, (b) enforce the applicable contract between you and Mind, including investigations of potential violations thereof, (c) detect, prevent or otherwise address illegal or suspected illegal activities, security or technical issues, or (d) protect against harm to the rights, property or safety of Mind, its employees and customers or the public as required or permitted by law.
Access & Amendments
Maintaining an accurate database for our clients, using the data provided by the client, is a fundamental part of Mind’s routine service. Processes are established bespoke to each client’s needs and service during the implementation which ensure that Mind takes reasonable steps to aid users to correct, amend or delete personal information that is demonstrated to be inaccurate or incomplete.
Mind wants to make it easy for individuals to communicate update requests for changes to be made to their information and our staff are trained and familiar with their role in achieving this.
If a user becomes aware that personal information Mind maintains about that user is inaccurate, or if the user would like to update or review his or her information the user may contact Mind via the routes established for their organization which may include:
Mind will agree data change processes on a client specific basis. Most changes are provided in routine automatic data feeds by our clients. Where changes are managed by Mind the user will need to provide sufficient identifying information to commence the change request process. Mind may request additional identifying information as a security precaution.
Subject Access Requests (SAR)
Mind’s online services are specifically created to allow both individuals and their employees’ clear access to, and visibility of, all the billing data that is being generated against the assets they are using or providing.
Where a client has taken a service that allows end user access to their billing this allows individuals real time, unlimited access to their own data which is being held by Mind.
International Data Transfer
Mind delivers services globally and has employees in many locations, enabling us to deliver an effective local service and deliver cost savings to clients. As a standard our services may be delivered by employees based in any of our locations which include the United States, Mexico, the European Union, India and/or China.
Mind will hold the primary contact details for every client on our central CRM tool hosted in the USA.
EU data protection legislation requires Mind’s clients to make a decision on their international data protection preferences and to communicate this requirement. As such the locations that a client’s data may be hosted, managed and accessed in will reflect the bespoke client contract terms agreed.
Where a client requires data to be transferred outside of the EU, Mind and the client sign Model Clauses to enable this to be achieved in compliance with the EU Data Protection Directive 1995 requirements of adequacy. Please visit https://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm for more information on Model Clauses.
US-EU Safe Harbor was declared invalid in October 2015 however data transfer to the USA can still be achieved in compliance with EU Data Protection legislation by use of Model Contracts (see above).
Mind supports our clients in their compliance with the EU Data Protection Directive 1995, the UK Data Protection Act 1988 and will make reasonable efforts to support our clients in meeting their obligations and compliance with any relevant local data privacy laws, as they instruct Mind.
Mind strongly encourages any complaints with regard to this Policy or Mind’s implementation of this policy be raised with Mind first using the contact information set forth below.
For suspected violations please include a description of the violation, date or timeframe in which the suspected violation occurred and your contact information. Mind takes any report of Privacy violation very seriously and will investigate each report to the fullest extent possible.
Subject Access Requests may also be submitted to the details below.
6300 Bridge Point Parkway
Building One, Suite 560
Austin, Texas 78730
ATTN: Chief Privacy Officer
AGREEMENT TO TERMS AND CONDITIONS
Last updated: November 8, 2021