Rebecca received her Bachelors degree in Humanities from the University of Texas at Austin. Before joining mindStart she served in development with both Rice University, and Baylor College of Medicine. She also has experience with Susan G. Komen serving as the Director of National Race Development.
Rebecca's previous experience in customer service ensures that all of mindStart's services are not only meeting, but exceeding client expectations. Her background in development and philanthropy makes her an expert in identifying additional service opportunities for mindStart to partake. Rebecca stays very active in her community by serving on various committees and boards including the Linda Lorelle Scholarship Fund, the Children's Museum, and the National Society of Fund Raising Executives .
Kevin’s analytical expertise and 16 years of customer service center management provided the architectural foundation for mindStart's platform. He is a leader in customer service analytics, working with clients to evaluate and optimize their most complex deployments. Kevin oversees many of the client start-up implementation projects. He is a regular participant and speaker at service conferences.
Kevin has extensive telecom consulting expertise, having spent several years in Management Consulting prior to founding mindStart. While with Andersen Business Consulting and KPMG, he performed research and consulted on business strategy and supply management for global enterprises. In supply management, he worked with Fortune 100 companies to leverage buying power and reduce third party expenditures.
Kevin received his Bachelor’s in Business and a Masters in Applied Statistics, both from Baylor University.
Keith has spent the last twenty years deeply immersed in both Call Center/Contact Center management and Telecommunications. As the manager of a 200+ seat call center, Keith began early on to refine both his call center "soft skills" as well as the team- and consensus-building skills every good manager should have. He has provided Call Center and Contact Center management for companies like Time Warner Communications and Enron. His work within high-volume, inbound call centers and the necessary understanding of basic telecommunications, gave him the building blocks to begin a duel career in telecommunications.
Working with indirect channels for Lucent, Avaya, Cisco and 3Com, Keith has provided cabling support, call center analysis, PBX installation, software administration and project management for organizations such as Weatherford, Oceaneering, HCA, Sonangol Pesquisa e Produção, The City of College Station, ACS, and many more. He is twice certified in Software Administration by Avaya, and on the 3Com NBX.
Lori has over 15 years of experience in professional finance and accounting. Her previous experience in financial services provides clients with the assurance that mindStart is optimizing their investment by expertly serving their customers. Lori's consultative approach is strategic in providing clients with services that best fit their customers.
Lori graduated from the University of Texas in Austin with her Bachelor's degree in Accounting and holds her CPA.