Onboarding a business process outsourcer? Follow the four “Ts”

October 18, 2019

mindStart is one of many Business Process Outsourcers (BPO) out there. However, there are a few qualities that set mindStart apart as one of the premier BPOs located in the United States. Zendesk recognizes the value of the BPOs that have these traits and that’s why we’re excited for our upcoming partnership with them!

1. Team: Treat your outsourced agents as part of your team

2. Training: Develop a comprehensive training program

3. Timeline: Lay out timelines for the short and long term

4. Targets: Set clear, realistic, and measurable targets

Building a strong relationship with a BPO is critical to long-term success. These practices are the building blocks of the mindStart Difference.

Read more about what Zendesk has to say about the 4 T’s of onboarding with the best BPOs.