Outsourcing for Your Small Business
When choosing to outsource customer service for your small business it may seem as though you’re choosing a lesser-quality avenue when deciding what to do with your customers’ inquiries. With mindStart, this is not the case whatsoever. We’ve been told our customer service solutions for businesses, big and small, are top-tier, high-quality, and overall better than your standard in-house customer support team. The main reasons for this are our staff, our workflow, our education, and our tenacity for results.
Our staff is highly educated, intelligent, professional, and competent in all aspects of customer support and business. More than 90% of our staff hold a college degree and are some of the most polite people you will ever encounter. Whether it be a hostile customer service situation or a pleasant call with a repeat customer; our customer service representatives are trained to handle the good and the bad.
We have a multi-tier system of customer service representatives to escalate situations which require greater attention. This hierarchy-based workflow allows us to better communicate what needs to be accomplished; both client-facing and internally.
As mentioned earlier, we place a strong emphasis on prioritizing education. We also place a strong emphasis on the importance of continuing education and empowering our employees to take it upon themselves to learn any and all fields of study they have an interest in. We believe this encourages both personal and professional growth which directly translates to an overall better custom service experience.
Our Tenacity for Results
Without results, there’s really no point in doing most tasks. At mindStart, we are result-driven and result-oriented. This means we not only focus on the beginning and middle, but we embrace a forward-thinking mindset where positive results are the most important end goal. Through this culture, we’re able to set goals, achieve said goals, and provide a fantastic customer service experience for both you, the business owner, and for your customers. If this sounds like something you can see your business utilizing, don’t hesitate to contact us and we’ll happily respond within 24 hours. Looking forward to hearing from you soon!