Customer Service in 2017
Where does mindStart fit in 2017’s Customer Service Model?
In 2017, there are so many paths to take when choosing your customer service model. Everything from social media to live chat to email support to ticketing systems. The options are growing day by day, week by week, month by month, year by year. Soon enough, you’ll be able to intelligently reach out to a company of your choosing through thought patterns, but until then, we’ll be examining customer support in 2017 and how mindStart can help.
With social media, many users have found the response rate to be significantly quicker than waiting on a phone or submitting a ticket via an email or a ticketing system. This is due to the fact social media platforms such as Twitter and Facebook are public-facing and allow other users to see how companies handle themselves when everyone else is watching. This can be both good and bad. Good for the customers, yet sometimes bad for companies who have some overly-demanding customers. Through social media, you’re able to inquire not only for support, but for assistance in a return of a product, assistance in service, and so on and so forth. This dynamic can create some high expectations to fulfill, but with mindStart, we’re able to fulfill those expectations and then some. Our staff is well-trained in all customer-facing social media platforms and we know how to carefully craft a response which represents your brand and maintains its integrity while providing a satisfactory solution to your customers. This is what separates mindStart from everyone else; our people.
Live chat has opened many doors for growing companies just like yours. The beautiful thing about live chat is what used to take several minutes waiting on a phone, only to be redirected to a different department unable to answer your inquiry, now only takes a few back-and-forth text chats to find a solution. This increases efficiency for both the user and the customer support representative.
While yes, email support may be one of the slower solutions for customer support in 2017, it can be extremely valuable when passing on customer inquiries to another customer service agent. This email chain allows users and customer support representatives to best determine which actions have been taken to rectify the situation and how to best go about solving the issue; whatever they may be.
With ticketing systems, they tend to mirror email support, but they usually include in-depth information about the user’s device, the associated timestamps, the operating systems, etc… This provides greater insight into the “who?”, “what?”, “when?”, “where?”, “why?” and “how?” of the situation while still examining all details in an organized fashion.
mindStart in 2017
Progression is within the heart and soul of mindStart. In 2017, we hope to see many, many advances across our platforms as new technology allows us to better serve our clients and better serve your customers. If you want to experience everything mindStart has to offer, don’t hesitate to contact us and we’ll promptly respond within 24 hours.