How Many Customer Service Reps Do You Need for Your Small Business?
What is the Perfect Number?
In your small business, there are many areas which will be rapidly changing with your newfound growth and will require you to have a scaleable, adaptable strategy with a strong course of action to avoid any bumps in the road. While there is no "perfect" customer service representative number for any business, we at mindStart believe we’ve generated enough data to comfortably assure all of our clients with the data-backed facts and provide the solutions to all of your customer service growing pains with nearly perfect results.
What Do Customer Service Reps Do?
When you outsource your customer service, you run the risk of losing the personal touch and you can often find yourself asking the above question question more often than not. With mindStart, you will not have to worry about what our customer service representatives are doing because we’ll be providing you performance feedback, monthly reports, and an overall better understanding and insight into how your business works. This way, we’ll be able to best serve your valued customers and ensure they have the best experience possible when communicating in their time of need.
Outsourcing Customer Service
There are many benefits to outsourcing your customer service and there are many instances where the experience has not been so beneficial. We’re happy to say at mindStart, we care so much about our clients and when you work with mindStart, we have the team, the knowledge, and the know-how to execute and succeed with all of the requests you may have. This is what separates us apart from the competition. The majority of our staff (90%+) are college educated with a 4-year undergraduate degree and bilingual capabilities. This process of hiring well-educated people trickles down into the service your customers experience and then this will further trickle down to your bottom line and provide growth, acceleration, and expansion to your business.
Try mindStart, Today!
If you’ve enjoyed reading this piece about how we separate ourselves from the competition and would like to learn more about how we can help your business succeed through customer service initiatives, then feel free to contact us and we’ll be happy to walk you through everything which makes mindStart a fantastic company to do business with!