While it’s not something you want to think about, especially after a storm like Hurricane Michael left a wake of destruction, you should. If your business is knocked out for few days, weeks or even months, are your customers left hanging?
Your business may be offline, but your customer support help desk doesn’t have to be. Taking the time to plan for business interruptions is just good business strategy. It doesn’t have to be a hurricane, it could happen due to fire, snow or ice storm, or more personal causes. The important thing is to have a plan in place when it does. Having a disaster recovery plan is always a great idea. Have a remote operations plan for critical functions.
Outsourcing your customer support center is one of the best ways be sure your customers can always get through. This recent article in Business News Daily, "How Call Centers Keep You Connected During (and After) a Natural Disaster," offers a couple of examples of how small businesses protected themselves.
mindStart is ready to be your protector. Contact us now.