The "Average Cost" for Customer Service in a Startup
The average cost of anything in this world is usually driven by supply and demand. There are rare exceptions to this equation, yet within the world of customer service, there are so many differing points of view on what is a valuable service and what is ultimately a waste of money. In this post we'll be discussing some of the influences on cost one can experience when choosing to outsource their customer service as a startup and why mindStart is the best option for your growing startup. Enjoy!
Many startups will require round-the-clock support for their applications, products, services, etc... Being that we at mindStart offer 24/7-365 support for the startups we work with, we're happy to provide you with this valuable option. As you can probably guess, it's going to cost slightly more for this luxury, yet it will still be much more affordable for you to choose mindStart as your 24/7-365 support system rather than training and hiring a full-time support staff team, in-house, for your company.
We live in a world where multilingual customer support is becoming a necessity if you would like to succeed in international business. As a provider of customer support for startups all around the world, we provide nearly any and all language support for your growing startup. There are so many advantages to having native speakers handle your customer support inquiries and we're happy to provide this amazing add-on service to your support package.
Level of Training Required
There are some startups who choose to outsource their customer support to us and all they ask is to simply communicate with their customers on a basic level and there are some startups who require in-depth training to learn the intricacies of the product and/or service they're providing. Wherever you fall on this spectrum, we're here to help your customers feel right at home with our dedicated, highly-trained staff who are eager to learn and embody your startup's branding, tone, and overall style to best serve your customers.
Chat, Voice, Email, etc...
If your startup requires several forms of communication to ensure you're always up-to-date with your customer's inquiries, we offer a plethora of communication styles. We have dedicated phone, chat, email, etc... teams to respond as quickly as possible in order to ensure your customers are having the best and most efficient experience.
How mindStart Reduces Your Overall Costs
Through our excellent streamlining of services, we're able to effectively reduce your overall costs and provide an increased level of efficiency where you save time and money while being able to further focus on growing your startup into the amazing company it's destined to be. To learn more about our offerings, pricing, and how we can help you reach your next milestone; contact us! We look forward to hearing from you soon!