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Customer Support Job Titles: mindStart's Analysis

April 9, 2018

Customer Support Job Titles: We're a Team

Anyone who has ever worked in a team environment where one must be a team player to succeed will often notice there are specific titles which provide focus, clarity, and clear goals on what should be achieved by the person with said title. In this post we'll be discussing how mindStart operates within our very own system when it comes to providing excellent, outsourced customer service. Read on to learn how through the power of a structured hierarchy, we're able to help your startup reach its goals and new heights!

 

Customer Support Representative

A customer support representative is here to help you with maintaining and accelerating your overall customer support through a variety of methods. There are many unique and highly-functional roles one may take in the position of customer support representative, yet all in all, the position is primarily focused on ensuring the operational aspects of the entirety of customer support is running smoothly. This position is vital to the success of the customer support machine. Without customer support representatives, there would be little customer support to properly provide.

 

Customer Support Manager

A customer support manager is here to provide guidance, direction, and structure for those aforementioned customer support representatives. A customer support manager focuses on increasing efficiency and effectiveness within the total flow of inquiries and responses. The customer support manager is one who typically has multiple years of experience in direct management with a number of soft skills to best lead multiple teams of customer support representatives.

 

Director of Customer Support

A director of customer support is the "CEO" equivalent of the customer support process. The director of customer support drives the entire team forward with recommendations and implementations set forth from gathering research and analyzing data provided by the entire team. There are many ways a director of customer support can operate within a team, yet the main goal is to increase revenue, reduce expenses, and generate a stronger ROI each quarter.

 

How mindStart Can Help You with All of the Above

mindStart is here to help you with all of the above by implementing our very own customer support representatives, managers, and directors across your existing startup in the form of our excellent, outsourced customer support. We're based right here in Austin, Texas and pride ourselves on being an onshore option for those seeking outsourced customer support. Feel free to contact us to learn more about our offerings and how we can best merge our efforts together to create some truly fantastic results. We look forward to hearing from you soon!

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