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Should a US Startup Outsource Customer Service?

November 14, 2017

Should Your U.S.-Based Startup Outsource Customer Service?

Outsourcing has become increasingly popular amongst many companies who are seeking solutions for their exponential growth and expansion. Outsourcing customer service can seem to be a somewhat scary choice when you've heard many horror stories regarding outsourced customer service. With everything from delays in communication, language barrier issues, and timezone complications complicating the overall process it's no wonder why many are avoidant of outsourcing. With mindStart, we're based in the U.S., specifically Austin, Texas. Nearly all of our customer support representatives hold a college degree and speak multiple languages to cater to your company's growing needs for a globalist approach. Read on to learn more about the benefits of outsourcing your customer service to mindStart.

 

Cost-Savings with mindStart

When you outsource your customer service to mindStart, you're not only receiving an extremely high-quality rate of customer interactions and inquiry handling, you're also receiving a substantial amount of savings in overall costs when compared to hiring your own internal employees. Our rates are considerably lower than our competitors and we strive to provide the startups we work with the most cost-effective rates possible to ensure you're able to spend your money on research, development, and reinvestment into your startup to allow it to grow to its fullest potential. With our cost-saving initiatives in place, you can expect to have incredible performance at a fraction of the cost.

 

Benefits of U.S.-Based, Outsourced Customer Service

If you're seeking quality customer service for your startup; U.S.-based customer service is the choice for you. Being that we're in the same time-zone(s) as your customers, we're able to align our hours with your company's hours. Additionally, we offer "24/7-365 support" for startups who require such an offering to ensure their customers are always able to access help when they need it. Another benefit of U.S.-based customer service is the fact nearly all of mindStart's employees are native-English speakers and they additionally speak other languages such as Spanish, French, German, and many others which will help your startup succeed with its international expansion.

 

Why Choosing mindStart is the Right Choice

When you choose mindStart you're not only choosing cost-saving initiatives, U.S.-based representatives, and time-zone-optimized interactions; you're also choosing some of the best and brightest talent in the world when it comes to outsourced customer service. When you choose mindStart, you're choosing the best route for your startup to succeed. Feel free to contact us to learn more about all we can do to help your startup successfully reach new milestones through our excellent, outsourced customer service.

 

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