Texting: The New Wave of Customer Support
Texting has long been a preferred communication method when engaging amongst one another through our digital devices. There are several forms of text messaging we communicate through and they all serve a purpose, yet how do they align with the ever-expanding customer support consumers and users expect? At mindStart, we're always on the brink of new and exciting forms of customer support. We're here to help your startup grow and reach new heights, even through text message customer support. Read on to learn more about our methods of providing excellent, U.S.-based, outsourced customer support!
Social Media Messaging
Social media is a huge component of communication in nearly everyone's lives these days and communicating issues, discrepancies, or inquiries through this medium is no different. Users and customers are reaching out through Twitter, Facebook, GoogleMyBusiness, etc... to seek solutions on a public level where they know the startup's customer support team will respond promptly. This style of text message customer support is one of the most important in the realm of digital customer service for many reasons, yet the most vital is preserving your startup's front-facing, public image.
Chatbots are becoming more and more popular as time goes on. They'll initially present an automated "bot" of sorts who will then proceed to transfer the conversation to a customer support representative on standby who will then resolve the inquiry in real-time through text chat. This style of interaction reduces the overall time to completion of most inquiries and provides a solid reference point should ticket ever be opened again as the conversation is stored in plain-text format for future reference should the issue arise in the future.
The standard text messaging customer support within cellular devices is often used for feedback purposes in the form of ratings, rewards programs, and confirmations. These mechanisms are typically automated, prompted, and completed through a variety of number and character prompts. This allows the user/customer to quickly choose an option and it allows the startup to just as quickly receive the valuable feedback associated with said user/customer.
Choosing mindStart for Your Text Message Customer Support
When you choose mindStart for your text message customer support, you're choosing a company which was once a startup ourselves. We know what it takes to succeed in the startup industry, especially from a customer support perspective. Feel free to contact us to learn more about how we can help your startup grow with our excellent text message customer support methods. We look forward to hearing from you soon!