Pay By the Hour Customer Support

May 7, 2018

Pay By the Hour Customer Support: Advantages

The advantages of pay by the hour customer support range far and wide. The main advantage is obviously the flexibility and functionality this feature allows you to have. If you have an estimate of your anticipated hours you'll utilize in the future for customer support, you won't have to worry about paying too much and you won't have to stress about underutilizing the services offered. Paying by the hour places you right in the optimal spot to best utilize all of the benefits of a premier, outsourced customer support group such as mindStart without the commitment of a monthly retainer focused program.


Pay By the Hour Customer Support: Disadvantages

A primary disadvantage of pay by the hour customer support is the fact if you underestimate your anticipated hours, you run the risk of being charged overage fees unless you stipulate in your agreement a set cost structure to best encapsulate charges if you have a higher than average inquiry month for whichever reason. As long as you plan accordingly for your customer service inquiries and pad the potential number of inquiries per month, you shouldn't run into any issues.


Paying By the Hour Helps Your Startup

Paying by the hour allows both flexibility and functionality from a cost perspective and utilization perspective. We at mindStart enjoy offering some of the best solutions to some of the best startups in the world. Paying by the hour will allow you the flexibility you're seeking and it will additionally allow you to see just how valuable and amazing our outsourced customer support truly is. We anticipate you'll eventually come to utilize our full-fledged customer support services on a regular basis after experiencing the pay by the hour version.


Choosing mindStart for Your Pay By the Hour Customer Service

When you choose mindStart, you're choosing success in all forms and facets. We have the excellent team, know-how, expertise, and talent to take your startup to the next level. Be sure to contact us to learn more about how we can help your company grow with our excellent, outsourced customer support; today. We look forward to hearing from you soon!

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