There are many outsourced customer service options available across the world, yet which one is right for your growing startup? Whether you’re searching for a custom-catered solution or a broad-spectrum quick fix for your growing number of daily inquiries; we at mindStart are able to produce and provide the solution you’re seeking. read on to learn the differences between onshore and offshore outsourced customer support and why you should choose mindStart for your outsourced customer service needs.
Offshore, outsourced customer support can come in many forms and be located in many different countries, yet the most common areas one may find outsourced customer service is within India, The Philippines, and China. This selection of countries is most common due to their command of the English language, the low price-point, and the overall effectiveness of the customer support initiatives. All in all, offshore outsourced customer support is something which is a feasible option for many startups seeking a low-cost solution without many complexities involved.
Onshore, outsourced customer support is something which may be slightly more expensive than offshore, outsourced customer support yet you’re often paying for the higher quality, domestic service your American-based customers expect. This style of outsourced customer support has proven to be much more effective in customer retention and satisfaction rates, in turn leading to an ultimately more effective solution. Our onshore, outsourced customer service center is based in Austin, Texas and we pride ourselves on being one of the few companies in our space who has the level of quality and customer care you can expect from an Austin, tech-focused, customer support company.
When you choose mindStart for your outsourced customer service, you’re selecting a company which has the integrity, know-how, and expertise to guide your startup towards being the best version of itself. Feel free to ,contact us to learn more about how we can best align with your startup and its goals while providing excellent, onshore, outsourced customer support for your growing business. We’ll be sure to reply to your inquiry as soon as possible and we look forward to hearing from you soon!