Why Us

About mindStart

What do we do? It’s simple. We provide outsourced customer support.


This includes multi-channel (phone, email, chat, social) support with various options for hours of operation, including 24x7. Based in Austin, Texas, we provide a professional, highly knowledgeable experience for companies seeking premier support for their customers, with excellent customer satisfaction ratings.

Awards

  • 2016 ABA Top Telecommunications Customer Service Department of the Year
  • Enterprise Service Outlook’s 2018 10 Most Recommended Contact Center Service Providers
  • Member of the National Customer Service Association

Certifications

  • HIPAA and healthcare privacy
  • eCommerce Best Practices
  • Event Reporting and Escalation Techniques
  • PCI compliance

mindStart's Leadership Team

David Wise

Co-CEO / Founder

Keith Clark

Director of Customer Operations & Help Desk

Lori Ortelli

Director of Customer Finance

Jill Graham

Head of Marketing

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