Zendesk Success Story for Multi-Channel Support

October 8, 2019


Many of our clients along with other industry leaders are leveraging Zendesk as a centralized solution for multi-channel support. As excited as we are to begin our new partnership with Zendesk, we’re just as excited to share how others are using the cutting edge software to boost their support needs!

As we are on the cusp of the holiday season, we want to share the story of how a timeless organization, The Salvation Army, uses Zendesk Support and Zendesk Talk to solve their growing need to to implement a feature rich help center that serves as a knowledge base not only for IT, but for the entire organization.

Salvation Army’s goal was to get all the departments on board so that all the documentation they needed was in one place, whether it was an organizational chart, instructions for adding a signature to Outlook, or a step-by-step guide to using the donor system. Speed of implementation and onboarding was of the utmost importance and Zendesk was able to deliver in not just each state Salvation Army operates in, but also 600 different locations within the states.

Read the whole story here and understand why using Zendesk as your customer service software solution could be the best answer to your support needs. Whether you keep your Customer Success team in-house or outsource domestically to a BPO like mindStart, Zendesk has you covered as one of the easiest help desk platforms available.